ArcaVida ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://arcavida.cr), inquire about our container homes, book an Airbnb stay, or engage with our services.
This policy complies with Costa Rican Law No. 8968 (Ley de Protección de la Persona frente al Tratamiento de sus Datos Personales) and is registered with PRODHAB (Agencia de Protección de Datos de los Habitantes), Costa Rica's Data Protection Agency.
2. Information We Collect
We collect the following types of personal information:
2.1 Information You Provide Directly
• Contact Information: Name, email address, phone number, mailing address
• Inquiry Details: Information about your container home project, budget, timeline, land location
• Booking Information: Airbnb reservation details, guest preferences, special requests
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Messages, emails, and correspondence with our team
2.2 Information Collected Automatically
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on site
• Cookies and Tracking Technologies: We use cookies to improve your browsing experience (see Section 8)
• Analytics Data: Google Analytics data to understand website traffic and user behavior
3. How We Use Your Information
We use your personal information for the following purposes:
• To Provide Services: Process inquiries, provide quotes, design container homes, manage bookings
• To Communicate: Respond to questions, send project updates, provide customer support
• To Process Transactions: Handle payments, invoicing, and financial records
• To Improve Our Services: Analyze website usage, improve user experience, develop new offerings
• To Market Our Services: Send newsletters, promotional offers, and updates (with your consent)
• To Comply with Legal Obligations: Meet tax, accounting, and regulatory requirements in Costa Rica
4. Legal Basis for Processing (Costa Rica Law No. 8968)
Under Costa Rican data protection law, we process your personal data based on:
• Consent: You have given explicit consent for specific purposes (e.g., marketing communications)
• Contractual Necessity: Processing is necessary to fulfill our contract with you (e.g., building your container home)
• Legal Obligation: We must process your data to comply with Costa Rican laws (e.g., tax reporting)
• Legitimate Interest: Processing is necessary for our legitimate business interests (e.g., fraud prevention, website security)
5. How We Share Your Information
We do not sell your personal information. We may share your data with:
5.1 Service Providers
• Payment Processors: To process transactions securely
• Hosting Providers: To host our website and store data
• Analytics Providers: Google Analytics to understand website usage
• Email Service Providers: To send communications and newsletters
5.2 Legal Requirements
We may disclose your information if required by Costa Rican law, court order, or government authority.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
6. Data Security
We implement technical and organizational measures to protect your personal data, including:
• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular backups
• Regular Audits: Periodic security assessments and updates
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights Under Costa Rican Law
Under Law No. 8968, you have the following rights:
7.1 Right of Access (Acceso)
You can request a copy of the personal data we hold about you.
7.2 Right to Rectification (Rectificación)
You can request correction of inaccurate or incomplete data.
7.3 Right to Deletion (Supresión)
You can request deletion of your personal data, subject to legal retention requirements.
7.4 Right to Object (Oposición)
You can object to the processing of your data for marketing purposes.
7.5 Right to Data Portability (Portabilidad)
You can request your data in a structured, commonly used format.
7.6 Right to Withdraw Consent (Revocación)
You can withdraw your consent at any time for processing based on consent.
To exercise your rights, contact us at: info@arcavida.cr
We will respond to your request within 15 business days as required by Costa Rican law.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use:
• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand website traffic
• Marketing Cookies: To deliver relevant advertisements (if applicable)
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., Airbnb, social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.
10. International Data Transfers
Your data may be transferred to and processed in countries outside Costa Rica (e.g., United States for hosting services). We ensure appropriate safeguards are in place to protect your data in accordance with Costa Rican law.
11. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by Costa Rican law (e.g., tax records must be kept for 5 years).
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
ArcaVida
Email: info@arcavida.cr
Phone: +506 7219 9933
Website: https://arcavida.cr
15. Complaints to PRODHAB
If you believe your data protection rights have been violated, you have the right to file a complaint with Costa Rica's Data Protection Agency:
PRODHAB (Agencia de Protección de Datos de los Habitantes)
Website: https://www.prodhab.go.cr
Email: info@prodhab.go.cr
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
